A successful leader with more than three decades of experience in the nonprofit, private, and public sectors, Todd Lovejoy co-founded and oversees operations at TAL Management Services, LLC. An alumnus of the University of California, Santa Barbara, with a BS in electrical engineering, Todd Lovejoy supplements his formal education and experience with Six Sigma Black Belt certification.
Six Sigma certification provides numerous benefits to companies, especially when practitioners possess higher-tier certification, such as at the Black Belt and Master Black Belt levels. Thanks to Six Sigma certifications, professionals are uniquely prepared to interact with customers and create products and services that better serve them. As a result, customer satisfaction often increases significantly, thereby increasing the likelihood that a company will stay in operation longer.
Beyond improving customer satisfaction, Six Sigma professionals are also more knowledgeable about top business practices. Following the certification process, professionals are able to identify various characteristics of how their company operates and improve upon them when needed. This ensures that companies operate more efficiently and, thus, increase their bottom line. In addition to businesses having increased customer satisfaction with a Six Sigma professional at the helm, they save money on operating costs and are able to maintain a stronger revenue stream.